processing error on e-Book I purchased

Help! i need to download ASAP – Rough Guide to Lisbon

User – rasuwaba

Can provide password upon request –

Else please refund cost of $12.99

Thanks,

RSWB

Randi 27/01/14    Link Report

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2 Replies Date Popularity

Hi Randi,

Thanks for your message. I’m really sorry to hear the ebook download didn’t work for you – our web team are looking into this now and we’ll get back to you as soon as we can regarding a fix or a refund. Apologies again for the inconvenience.

Many thanks,

Lottie

Lottie Gross 27/01/14    Link Report

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  • Hi Randi,

    Our devs have fixed the issue and you should have your books now. The issue was caused by a setting in PayPal which was asking us to manually accept payments in non-British currencies. This has been changed now so you should have no issues in the future!

    Please let us know if you have any more problems.

    Thanks
    Lottie

    Lottie Gross 27/01/14    Link Report

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